Site Portal
Unified tenant and personnel portal used throughout the GridWare ecosystem. Submit tickets, view facility info, access services, and manage site-specific workflows across any GridWare-managed facility.
Getting Started
The Site Portal is the web interface for tenants and personnel at GridWare-managed facilities. Tenants submit tickets, view facility information, and request services. Personnel use role-based dashboards.
If you have access to multiple sites, switch context from the portal header. Each site has its own tickets, services, and facility information.
Tickets and service orders flow into ColoComplete for work order creation. GridPass integrates for access and badge management.
Key Concepts
- Tenant portal
- Submit tickets, request cross-connects and remote hands, view facility docs, and track service status.
- Role-based dashboards
- Security, maintenance, and vendor personnel see role-appropriate views and tasks.
- Multi-site access
- Users with access to multiple facilities can switch context without logging in again.
How It Connects
Site Portal connects to ColoComplete for work order creation, GridPass for access and badges, and Powered by GridColo for managed services. Tickets and service orders flow into operations workflows.
What It Is
The Site Portal is the web interface for tenants and personnel at GridColo-managed facilities. Tenants submit tickets, view facility information, access services (cross-connects, remote hands, etc.), and manage their site-specific workflows. Personnel (security, maintenance, vendors) use the portal for role-based dashboards, ticket handling, and operational tasks.
The portal supports multiple sites per user. Users with access to multiple facilities can switch context and see site-specific information. The Site Portal is the tenant-facing complement to ColoComplete and Powered by GridColo operations.
Why It Matters
Tenants need a single place to interact with their colocation provider. The Site Portal replaces email chains and phone calls with structured tickets, self-service information, and transparent service delivery. Personnel need role-appropriate views. The Site Portal delivers both with a unified, modern interface.
Features
Each feature has its own documentation page. Click through for details.
- Ticket Management — Submit, track, and manage support tickets.
- Facility Information — View site details, contacts, and documentation.
- Service Orders — Request and track cross-connects, remote hands, and other services.
- Role-Based Dashboards — Security, maintenance, and vendor-specific views.
- Multi-Site Access — Switch between assigned sites with context preservation.
Example Workflows
- A tenant submits a ticket for a cross-connect request.
- Security personnel view the guard dashboard and verify badges.
- A vendor accesses the construction portal for assigned sites.
Intended Users
- Colocation tenants
- Site personnel
- Vendors with site access
Ecosystem Integration
Site Portal connects to ColoComplete for work order creation, GridPass for access and badges, and Powered by GridColo for managed services. Tickets and service orders flow into operations workflows.