Service Orders
Feature in Site Portal
Request and track cross-connects, remote hands, and other services.
Overview
Service Orders handle cross-connects, remote hands, and other tenant services. Request a service, track status, and receive completion confirmation.
Service types include cross-connects (fiber, copper), remote hands (reboots, cabling), smart hands, and equipment installs. Each has a workflow and SLA.
Service orders flow into ColoComplete work orders. Operations staff process requests and deliver services. Tenants track progress in the portal.
How to Use
- Create a service order from the Site Portal. Select type (cross-connect, remote hands, etc.). Fill in details.
- Track status. See when the request is received, scheduled, in progress, and completed.
- For personnel: Process service orders. Create work orders in ColoComplete. Assign and complete.
- Receive confirmation when done. Documentation and evidence are attached when applicable.
User Roles
This feature is used differently depending on your role:
- Tenants
- Request services, track status.
- Personnel
- Process requests, create work orders, complete services.
Related Features
This feature connects to and works together with: