Support / Documentation / Site Portal / Ticket Management

Ticket Management

Feature in Site Portal

Submit, track, and manage support tickets.

Overview

Ticket Management lets tenants and personnel submit, track, and manage support tickets. Replace email chains and phone calls with structured, auditable requests.

Create a ticket with a category (general, technical, access, etc.), priority, and description. Track status from open through in-progress to resolved.

Personnel can assign tickets, add notes, and escalate. Tenants see status updates and can add follow-up information. Full history is retained.

How to Use

  1. Submit a ticket from the Site Portal. Choose category, priority, and describe the issue or request.
  2. Track status. Receive email or in-app notifications when status changes. Add comments if needed.
  3. For personnel: Assign tickets to yourself or others. Update status. Add internal notes. Resolve and close.
  4. Search and filter. Find tickets by status, category, date, or site.

User Roles

This feature is used differently depending on your role:

Tenants
Submit tickets, track status, add follow-up.
Personnel
Assign, update, resolve tickets. Manage queue.

Related Features

This feature connects to and works together with:

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