GridCommand

GridCommand is the operational command-and-control layer for live events, dispatch, personnel coordination, and incident response. It brings together event streams, field personnel, stations, alerts, and facility context into a single real-time operating picture.

What It Is

GridCommand is the command center application for the ecosystem. It is where operators monitor active conditions, receive and triage incidents, coordinate personnel, review timelines, execute playbooks, and maintain situational awareness across one or many facilities.

It is designed for data centers, NOCs, SOCs, campus operations, security desks, dispatch functions, and other critical-facility command environments. It supports everything from daily operational dispatch to more structured incident coordination.

Why It Matters

Critical facilities require real-time coordination between systems, people, and procedures. Without a unified command layer, operators switch between disconnected tools, miss context, and respond slower. GridCommand creates a single operating picture that ties events, personnel, and facilities together for faster, more coordinated response.

Features

Each feature has its own documentation page. Click through for details.

• Live Incident Queue — Real-time incident feed with priority, status, and assignment tracking.
• Unit & Personnel Status — Track field personnel availability, location, and current assignment.
• Dispatch & Assignment — Assign, reassign, and track acknowledgement of incidents and tasks.
• Map & Floorplan Overlays — Spatial awareness with site, zone, and station positioning.
• Event Correlation & Timeline — Correlate access, telemetry, and response events into a unified timeline view.
• Playbook-Driven Response — Execute structured incident playbooks with notes, attachments, evidence, and clo...
• Communications Integration — Click-to-talk, answer station calls, and coordinate with field and mobile users.

Example Workflows

• Receive an alert from GridPolicy, open an incident, and dispatch a nearby mobile user through GridComms.
• Answer a help request from a GridStation and escalate it into a formal incident.
• Monitor a site-level event stream and correlate access, telemetry, and user response into one timeline.
• Use an operational playbook during a security event, maintenance emergency, or facility alarm.

Intended Users

• Security command center operators
• NOC/SOC staff
• Dispatch coordinators
• Incident managers
• Facility operations leadership

Ecosystem Integration

GridCommand depends on GridIntegrate for integrated context and GridPolicy for event-driven escalation. It dispatches to GridComms, receives calls from GridStation, pulls identity and access context from GridPass, and visualizes state from GridTwin.