Tenant Services
Feature in Powered by GridColo
Dedicated support, technical assistance, and service delivery.
Overview
Tenant Services include dedicated support, technical assistance, and service delivery. Tenants receive help with cross-connects, remote hands, and other operational requests.
Service requests flow through the Site Portal. GridColo staff process tickets, coordinate work, and deliver services per SLAs.
Tenants have a single point of contact for all facility-related needs. No need to navigate multiple vendors or internal teams.
How to Use
- Submit a ticket or service request through the Site Portal. Describe the need (cross-connect, remote hands, etc.).
- Track status in the portal. Receive updates as work progresses. Get notified when complete.
- For urgent issues, use the designated support channel. GridColo staff prioritize and respond per SLA.
User Roles
This feature is used differently depending on your role:
- Tenants
- Submit requests, track status, receive services.
Related Features
This feature connects to and works together with: