Managed site technology operations for distributed environments. GridOps brings together support workflows, site technology visibility, field coordination, lifecycle management, and operational governance for distributed locations.
What it is
GridOps is the managed site technology operations layer above raw connectivity. It covers helpdesk and support queues, assets and patch posture, runbooks, field dispatch, vendor escalations, and opening readiness tied to local technology outcomes.
Why it matters
Fragmented local IT produces inconsistent openings, weak lifecycle discipline, and opaque support burden. GridOps standardizes how issues are triaged, how assets are known, and how field work is coordinated with accountability.
Core capabilities
Support queue
Incidents, requests, changes, and tasks with SLA visibility.
Site technology profile
Health, tier, readiness, and open work at a glance.
Asset inventory
Categories, patch status, warranty, and vendor context.
Patch & compliance
Rollups by site and device with remediation targets.
Field dispatch
Work orders, parts, evidence, and timelines.
Runbooks & knowledge
Operational procedures linked to issue types.
Package catalog
GridOps Core, Managed, and Critical definitions aligned to program governance.
Representative modules
Overview · Support Queue · Tickets · Site Portfolio · Assets · Compliance · Field Dispatch · Runbooks · Vendors · Package Catalog.