GridCommand is the operational command-and-control layer for live events, dispatch, personnel coordination, and incident response. It brings together event streams, field personnel, stations, alerts, and facility context into a single real-time operating picture.
What It Is
GridCommand is the command center application for the ecosystem. It is where operators monitor active conditions, receive and triage incidents, coordinate personnel, review timelines, execute playbooks, and maintain situational awareness across one or many facilities.
It is designed for data centers, NOCs, SOCs, campus operations, security desks, dispatch functions, and other critical-facility command environments. It supports everything from daily operational dispatch to more structured incident coordination.
Why It Matters
Critical facilities require real-time coordination between systems, people, and procedures. Without a unified command layer, operators switch between disconnected tools, miss context, and respond slower. GridCommand creates a single operating picture that ties events, personnel, and facilities together for faster, more coordinated response.
Key Capabilities
Live Incident Queue
Real-time incident feed with priority, status, and assignment tracking.
Unit & Personnel Status
Track field personnel availability, location, and current assignment.
Dispatch & Assignment
Assign, reassign, and track acknowledgement of incidents and tasks.
Map & Floorplan Overlays
Spatial awareness with site, zone, and station positioning.
Event Correlation & Timeline
Correlate access, telemetry, and response events into a unified timeline view.
Playbook-Driven Response
Execute structured incident playbooks with notes, attachments, evidence, and closure codes.
Communications Integration
Click-to-talk, answer station calls, and coordinate with field and mobile users.
How It Ties Into the Ecosystem
GridCommand depends on GridIntegrate for integrated context and GridPolicy for event-driven escalation. It dispatches to GridComms, receives calls from GridStation, pulls identity and access context from GridPass, and visualizes state from GridTwin.
Example Workflows
- Receive an alert from GridPolicy, open an incident, and dispatch a nearby mobile user through GridComms.
- Answer a help request from a GridStation and escalate it into a formal incident.
- Monitor a site-level event stream and correlate access, telemetry, and user response into one timeline.
- Use an operational playbook during a security event, maintenance emergency, or facility alarm.
Intended Users
Launch Scope & Roadmap
First
- Incident queue
- Personnel tracking
- Basic dispatch
- Event timeline
Next
- Map/floorplan overlays
- Communications integration
- Playbook execution
- Multi-site views
Later
- AI-assisted triage
- Predictive dispatch
- Automated situation reports
- Cross-organization coordination